Privia Medical Group

Privia Health

  • Challenge

    Improve the ability of Privia doctors, nurses, and care teams to provide high-quality, personalized care for higher-risk patients.

  • Solution

    Create a comprehensive and adaptable software solution to improve communication and patient treatment within care teams.

  • Results

    An intuitive client side app that streamlines and improves the Privia health care team’s ability to care for its patients.

Changing the interface of healthcare. When Privia Medical Group first approached us in 2010, it was a small startup shaking up the healthcare industry. Now, with over $400 million in funding, Privia has become a major player in accountable care — a model that strives to lower costs by keeping patients healthier. Over the past 5 years, we’ve helped Privia build, scale, and evolve its patient care management system to accommodate its tremendous growth, and led a branding and messaging project to help them better communicate Privia’s value to doctors and patients. More recently, we successfully helped Privia advance its goal of providing high-quality, patient-centered care by creating software that allows its care teams to coordinate treatment more effectively.

  • User ResearchDefining Challenges and Goals

    We interviewed Privia care managers to better understand their needs, and helped key stakeholders define business goals.

  • User InterfaceStreamlining User Flows

    We noticed key inconveniences in the old user interface — like switching back and forth between patient information and notes — and eliminated them via a custom, React-based client-side app inside Privia's existing Rails app. They can now change tabs, fill out forms and select other interactions within the same workflow, all without a refreshing the page or losing their place.

  • RailsIterative Development

    We first built an MVP, then implemented the full app as Privia refined its business concepts to align with care team feedback.

Summary

We helped healthcare startup Privia build the first version of their software, then helped them scale the platform into an even more useful, flexible product by researching how their users interacted with it.

How do you say
Viget, anyway?
  • Work
  • Privia Medical Group - Privia Health