Counter Culture Coffee


Coding for a better cup of coffee. Masters of coffee bean roasting, Counter Culture Coffee’s fulfillment software facilitates order processing, beyond what paper or a spreadsheet could accomplish. Having a centralized data store for the orders in the Durham, NC facility allowed roasters, baggers, and shippers to work from the same set of data. However, this inhibited Counter Culture’s growth and prevented them from opening a second roasting location. A transition of their fulfillment software, Arabacus, allowed their roasters in both facilities to get back to doing what they do best: making delicious beans.

  • Challenge

    A business ready to open a second location and change their fulfillment process, held back by their software.

  • Solution

    Observe where existing software needed repair, rather than a complete overhaul.

  • Results

    More production space, beans shipped, and cups filled.

How we did it.

  • On-Site Visits

    We observed coffee roasters, baggers, and shippers preparing orders. This provided invaluable insight into the day-to-day workflow and informed the app’s functionality.

  • Code Audit

    Instead of building from scratch, we opted to fix the foundation of their current app by conducting an in-depth audit of the existing app’s codebase.

  • Iterative Process

    Rolling out iterative updates allowed Counter Culture to try out the app on the production floor and request features they really needed.

  • The addition of real-time order tracking allowed for beans to be bagged and shipped when ready instead of at the end of the day.  This ultimately lead to more space on the roasting floor and more efficient use of packaging time.

  • An iterative and collaborative relationship with Counter Culture Coffee allowed us to build exactly what was needed — nothing more, nothing less.

  • Modifications of the existing software to support multiple locations allowed for Counter Culture to grow their business and open a second roasting location while using the same application.