Scaling Telehealth

Hippo Health enables doctors’ offices to provide patients with modern telehealth software. As an increasing number of care providers rushed to join their network, Hippo needed to rapidly develop tools central to their vision: a more integrated system for independent healthcare providers to communicate between multiple offices in different practices. Additionally, we designed a referral system that allows care providers to recommend specialists to patients seamlessly within the Hippo platform.

Before COVID-19, most Hippo Health users opted into digital services and could easily troubleshoot their way through early versions of the app. Now, with 100x the telehealth users, the spectrum of user types is significantly more inclusive, with many less tech-savvy and completely new to video chat. Hippo Health needed a new on-boarding process to account for these users. Viget got to work making immediate, impactful adjustments to the product while simultaneously completing user interviews to inform their new on-boarding process. As a result, doctors are spending less time helping patients with technology and more time helping them with their health.

With the number of telehealth patients growing rapidly, physicians were encountering situations where it was necessary to have multiple providers in a single visit with a patient. Viget made adjustments to Hippo's video chat experience to allow for multiple physicians to join a visit with a patient at the same time, like a physical therapist, orthopedic surgeon, and nurse.

As the number of users continued to grow, it was important that Hippo planned for a maintainable future for every angle of their product. We redesigned Hippo Health's marketing along the way, ensuring that the launch of their new website and on-boarding process for providers had updated, modern designs – and reflected the quality of their product itself.