Tips for Writing Better Bug Reports
Though we might wish otherwise, bugs (or, more generally, defects) are a fact of life in software development. Unfortunately for developers, so are unhelpful and infuriating bug reports.
Bad bug reports waste time and money while everyone goes back and forth to clarify the necessary details. Perhaps worse, bad bug reports tug at developers' sanity and can put strain on the team dynamic.
I know this from experience -- not as a developer, but as a bug reporter who has infuriated plenty of developers in my time as a product/project manager. Because I love my dev colleagues, I've tried hard to improve my bug reporting. Here are some tips I've come up with along the way for writing better bug reports:
- The first step is changing how you think about experiencing bugs, so you can report them in sufficient detail.
- Next, be as specific as possible in providing that detail.
- Finally, always try to reproduce a bug before you report it.
Let's look at each of those tips in depth.
